Shipping & Returns

Returns Policy

We spend a lot of time creating, inspecting and packaging each item we make to ensure your overall satisfaction when you receive it. All of our items are made as you place your order to your specifications.

Because of this, we will not be able to accept returns on products unless there is an issue that was due to a mistake on the part of Crabtree Gifts & More, LLC. Should you feel that is the case, please contact us as soon as you receive your order and we will resolve it ASAP. You will need to send a photo showing the design was incorrect from your proof. If we made an error, we will replace your item(s) with the same (corrected) item(s).

 

What if my item arrives damaged?

 

If your item(s) arrives damaged, you will need to send us a photo of the damaged item(s) as soon as you receive your package. Your item(s) will be replaced in the same style and colors as you originally ordered.

 

How long will it take my item to ship?

If you are selecting one of the standard designs, have provided all the information, and do not require a proof, we will typically have your items made and shipped within 2 - 3 days. If you require a proof, we "could" still have your items made and shipped within 2 - 3 days, as long as you are checking and responsive to your emails.  Heavy holiday seasons may take a little longer.

 

Customs and import taxes
 
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs, or delivery issues once the package has been delivered to the post office.